We recently became aware of a serious problem affecting some orders placed through our merch store, which is hosted by Spring. The issue is that people placed an order, paid for it, and have not received their merch. On top of that, no one has been able to reach Spring to get a refund or any kind of customer service. As soon as we learned about this, we temporarily disabled our listings to prevent any additional orders from being affected. We are also terminating our relationship with Spring and actively working to find a more reputable partner to avoid this kind of issue in the future.

Right now, we’re waiting to hear back from Spring with more information so we can get this sorted out as quickly as possible. We’ve made repeated attempts to engage with them, including multiple days of outreach and hours spent on hold, but unfortunately, they have been unresponsive to us so far.

If your order was affected, we believe the best way to get a refund (especially if Spring continues to be unresponsive) is to document everything (emails, screenshots, times you’ve been on hold) and include that evidence when you file a dispute with your payment provider or card issuer.

For help with how to do that properly, see this guide: “The Payment Dispute Resolution Process” by Privacy.

If you’d like a refund, please reach out to Spring’s support team directly, as we’re not able to process refunds ourselves. Their links are below:

• Spring – Support
• Spring – Track Order
• Spring – Contact Us
• Spring – Refund Policy

We know this is frustrating, and we’re truly sorry for the inconvenience. We also want to say how thankful we are for everyone who supported us by purchasing merch to help fundraise for our village event. Your support means so much to us, and while this situation is outside our control, we’ll do everything we can to make it right.

We’ll continue to post updates as soon as we have them. Thank you for your patience and understanding.

If you need additional support from us, please use our Contact Form here.